Hardware Setup Troubleshooting

Hardware Setup Troubleshooting

1) General Instructions

  1. The exam will be in a Proctored Environment.
  2. For supported web browsers, see the Minimum System Requirements section below.
  3. You should have at least 200 MB of internet data to take the test.
  4. Please keep all the browsers and apps disabled during the test. It helps you get the best speed of the internet. Keeping other browsers or apps open may lead to violations as well and your test may get suspended.
  5. Please log in 15 minutes before the test scheduled time.
  6. It is advised that your laptop or mobile be 100% charged and on charging mode during the test.
  7. If taking the test via phone on Wifi, then take the test on airplane mode to avoid any calls during the test.
  8. Disable all the notifications -  browser, app and desktop.

2) Minimum System Requirements

Mobile:
  1. CPU Speed: Quad Core 1.4GHz
  2. RAM (GB): 3 GB
  3. Frontal Camera – Resolution: > 2 MP
  4. Rear Camera – Resolution: >3.0 MP
  5. Screen size: Smartphone: >= 5’’ (for user comfort)
  6. Storage Internal/External (GB): > 8 GB ( > 2GB Free Space)
  7. Location: GPS, Google Play Services
  8. OS Version:
    1. Android - 6.X, preferably latest version of Android.
    2. iOS - 12.x,  preferably latest version of iOS.
  9. Internet Browser:
    1. Chrome on Android (any of most recent 5 versions).
    2. Safari on iOS (any of most recent 5 versions).
  10. Connection: 
    1. Wi-Fi or 4G (data services) is required to be able to take the test.
    2. Minimum internet speed of 512 Kbps. Recommended is > 1 Mbps for best experience.
  11. Best Practices:
    1. Free up Memory - Firstly, it’s very important to know the rogue apps that are consuming the most memory on your Android device. Thankfully, Android natively lets you check memory usage. To check memory usage, go to Android Settings -> Memory, where you will be shown the average memory usage. You can then choose to check the average memory usage from the last few hours or even from a day and stop apps that are using most memory and not essential.
    2. For the low memory issue on Android - Please ask them to follow instructions on this link https://help.pod.ai/portal/en/kb/articles/low-memory-issue
    3. Use Third Party Booster apps - There are certain apps that can help to clean up your device’s RAM for better performance. Apps like Clean Master bring a ton of features to optimize your device’s performance but if you are only looking to clean your device’s RAM, it includes a cool “Memory Boost” feature that lets you free up RAM right from your homescreen.
Desktop:
  1. CPU Speed: Minimum quad core, 1.4GHz. Recommended Intel i5 CPU or better.
  2. RAM (GB): Minimum 4 GB. Recommended is 8 GB for best experience.
  3. Webcam – Resolution: >3.0 MP
  4. OS Version: Windows - 10.X (64-bit), preferably the latest version of Windows. MacOS - 10.13.x (64-bit),  preferably the latest version of MacOS.
  5. Internet Browser: Chrome / Safari Firefox (any of most recent 5 versions). Recommended that you update to the latest version of Chrome for best experience.
  6. Connection: Wi-Fi and 4G (data services) to be able to work with data services. Minimum internet speed of 512 Kbps. Recommended is > 1 Mbps for best experience.

3) Internet connectivity test

DNS
  1. Test: Open https://quicktest-prod-media.s3.ap-south-1.amazonaws.com/sample.png in the new browser window.
  2. Result: Should display an image like below,


  1. TroubleshootingThere could be DNS server issues with your network if the sample image is not visible or if there is an error like below. Please follow instructions at https://developers.cloudflare.com/1.1.1.1/setting-up-1.1.1.1/windows/ to update DNS servers and run this test to confirm the fix.

Speed

  1. Test: Open https://openspeedtest.com/Get-widget.php and click on start. Wait for the test to finish.
  2. Result: Download & Upload speed should be minimum Minimum internet speed of 512 Kbps. Recommended is > 1 Mbps for best experience. Ping should be less than 300ms and Jitter less than 20ms.

4) Camera/Microphone Test

  1. Test: Open https://webrtc-test.pod.ai/, click on the "START" button. Allow permissions when prompted.
  2. Result: Both Camera/Microphone sections should be green.


5) Geolocation Test

  1. Test: Open https://acme.com/webapis/geolocation.html, allow permissions when prompted.
  2. Result: It should display your location on the white box.

6) Miscellaneous Issue Troubleshooting

      Unable to complete operation due to low memory


  1. Ensure all apps other than the web browser are closed.
  2. Ensure no background apps are running and consuming memory.
  3. If the above steps don’t resolve the issue, follow the steps below-
    1. Go to “Settings” and scroll down to select “Developer Options”.
    2. If you don’t find “Developer Options”, go to “About Device” and continue tapping the “Build Number” option until you see the “You are now a developer” message on your screen.
    3. Once you’re in the “Developer Options” menu, scroll down and uncheck the “Don’t Keep Activities” options to turn it off.



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